Refund policy

Returns and refunds

CRUNK COWBOY accepts return requests within 14 days after the last item in your order is delivered. Return items in the condition received, with tags and packaging when reasonably possible. You may inspect and try on an item as you would in a store. This condition does not limit your rights if an item is faulty, damaged, or incorrect.

To start a return, email info@crunkcowboy.com with your order number, or use the return request option in your customer account if available. We will send return instructions and arrange free return shipping. Please wait for those instructions before mailing an item.

There is no restocking fee. We do not offer direct exchanges; if you want a different item or size, request a return and place a new order.

For returns outside the EU, we will refund the original payment method within 14 days after receiving the returned item. For EU withdrawals, we will refund within 14 days of your withdrawal notice, although we may wait until we receive the item or proof that it was sent back, as permitted by law. Your payment provider may need additional time to post the refund.

Cancellations

You may cancel an order until it is fulfilled. Email info@crunkcowboy.com with your order number, or use the cancellation option in your customer account if available. Once an order is fulfilled, please use the return process above.

Damaged, faulty, or incorrect items

Contact info@crunkcowboy.com as soon as possible with your order number and a description of the issue. Photos are helpful if you can provide them. We will address the problem in accordance with your applicable consumer rights.

EU customers

Customers in the European Union may withdraw from an eligible online purchase within 14 days after delivery of the last item, without giving a reason. You may submit a withdrawal request through the return or cancellation option in your customer account, if available, or by emailing info@crunkcowboy.com. Any statutory rights and exceptions still apply.